Testimonials

I have been with A Step Above Health Management Systems for the past two years. During that time, my collections have never been better. Outsourcing my billing to them has been one of the best things I have done in my 38 years of practice. This was my situation: I had been in practice for over 30 years. I had always had an in-house biller. One day, my biller left. That actually was one of the best days of my life (LOL). So my decision was to hire another in-house biller or finally outsource. I was always reluctant to outsource my billing because I am sort of a control person and felt that relinquishing this and putting it outside my office took away my control. I would be at the mercy of the billing company. However, hiring an outside biller meant they would have to learn my software, which is always a major challenge in hiring new people. There were so many software programs and my program was a podiatry specific program. Many medical biller’s were not familiar with it. Well, with technology, outsourcing your billing no longer means relinquishing control. They actually just log into your system and do their work remotely. You don’t even know they’re working. It’s like the invisible man is in your office doing all your billing. So everything stays in your office. Everything stays on your software program. The checks come to your office. Electronic deposits go to your bank account. Communication is never a problem. I actually communicate with my biller several times a day through email. I get a response almost immediately. Efficiency has never been better. Rather than paying my biller to sit on the phone with an insurance company for an hour, only to be hung up on and have to call back, my employees are able to help with the daily tasks at hand in the practice. I was able to reduce the highest cost person in the office, my biller, and now have employees who don’t have to be boggled with the daily billing issues that happen constantly. I was able to redirect my employees into more effective roles and increase production. When I analyzed my billing costs and realized that I was paying much more than just a salary to my biller, outsourcing became even more obvious. But outsourcing is more than just sending your billing to someone else to do. How well they going to do it? Are they going follow-up on claims the same way I was having my biller follow-up? Are they going to call the insurance companies and fight for every dollar I am entitled to? The answer to that surprised me. They actually do a much better job and are more effective than my staff was. And trust me, I was on top of everything going on in my office and it still wasn’t done as effectively as A Step Above is doing it. The bonus on top of all of this is that they worked my old claims. They were able to capture old money that I never would have been able to. It almost paid for their first year of doing my billing! So, while there many are other billing companies out there, some good and some not so good, I can tell you that you will not be disappointed with A Step Above Health. I recommend them extremely highly and without reservation.

I have been a client of A Step Above Health Management Systems for two years. For many years we did our own billing and thought it was being done well. I now realize it wasn’t and have lost a lot of money over the years. We simply have too much on our plates in today’s world of practice. It’s harder and harder than ever to do your own billing and get it right. A Step Above Health Management Systems has done a great job for me. They do an amazing job and I couldn’t be happier. I know you will be too

We have been using A Step Above Health Management Systems, LLC for the past three years and we are extremely happy with the services they provide. They have made a tremendous impact upon our business not only in how they interact with our patients – explaining their benefits, statements and insurance coverage but also by helping us maximize our revenue. They are always available to answer our questions and assist us with any concerns we might have. The transition was easy and smooth. The switch to A Step Above Health Management Systems, LLC was one of the best business decisions our company has made.

I have been with A Step Above Health for the past 3 years. I can honestly say that they are the best billers I’ve ever worked with. They are always very responsive to our needs and take the headache out of medical billing. They handle all patient inquiries with courtesy and respect. They are aggressive in going after unpaid claims and handle all our appeals. They allow us to focus on our patients, while they work to maximize our collections. I would recommend A Step Above Health without any reservation.

My medical practice, Maple Springs Foot Center, has been a client of A Step Above Health Management for several years. We are so pleased with the service we receive. I’m so glad we made the decision to use their services. Customer service is excellent and beyond all my expectations. They do our billing, our collections, and our postings. Our percent collections have never been higher and accounts receivable have never been lower. They follow up on all claims without oversight. Using A Step Above has reduced our office workload and especially our stress. Do yourself a favor and turn to A Step Above Health Management Systems!

I have been with this company for years. In my 40 years of practice, this was the best decision I have made professionally. My billing is pristine. I get paid quicker and with a higher percentage of collections. My staff is more efficient as we have relieved them of all the billing stress. I highly recommend them and am confident they will do better than whatever you are doing now for your billing.